Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@vapourvillage.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@vapourvillage.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@vapourvillage.com.

DELIVERY TIME

There are various delivery methods that we provide; second class, first class, Royal Mail recorded delivery, Royal Mail Standard Parcels or you can choose to come to pick up your items direct from us. Please note that recorded delivery and some Standard Parcels may require a signature on receipt and may incur a small surcharge. The majority of orders leave us within 48 to 60 hours, depending on stock availability. Please note that for delivery purposes – items are dispatched Monday-Friday only. Items purchased on a weekend or Friday after 3 pm will leave on Monday.
Customers must enter their full details online in order that any queries can be dealt with as soon as possible.
**Sometimes adverse weather conditions may limit the services provided to us by the Royal Mail or Couriers – please note that we cannot be held responsible for delays caused by external companies**

RETURNS

Any items, which are returned for refund or exchange, must be received back at our office within 14 days in a new and unused condition and with original packing intact, along with any receipts.
We strongly recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for goods lost in transit. Please note that if you require goods to be sent out in exchange, we do make a further carriage charge. For exchanging large or heavy items, the carriage charge will be 7pounds. Any refund will be made in the tender type originally transacted.

CANCELLATION

You can cancel your order for a full refund before dispatch of your goods. For more information, please contact us at info@aspubsports.com.

AS Pub Sports has the right to cancel any order at any time.